DWR Executive Search has been retained to find an exceptional and highly experienced Executive Butler with a specific and extensive international background in the international 4 and 5-star luxury and business class, boutique hotel sector. The Executive Butler will represent the iconic embodiment of luxury and be at the forefront of the definition of traditional services of the highest standard. The position plays a vital role in leading my client’s esteemed Butler program, a hallmark of their heritage and modern luxury. This role is responsible for delivering outstanding, personalised services to VIP guests before, during, and after their stay at the Group’s flagship hotel in the heart of Accra. The Executive Butler is both a leader and a mentor, ensuring that Butler services are delivered flawlessly and consistently by managing the Butler Team and coordinating seamlessly with other departments.

OVERVIEW:
With a solid history and prestigious reputation, my client is an established and leading independent hospitality provider in West Africa. Their three luxury hotels are a major part of their business operation in Ghana, internationally recognised and of a supreme standard. From the outstanding services they provide to the highest levels of comfort, their meticulous attention to detail and their record of excellent customer satisfaction, my client stands out as a premier provider in Ghana’s first-class accommodation, hotel, fine dining and luxury hospitality sector.

KEY RESPONSIBILITIES:

Managing Butler Services
• Oversee daily butler operations to ensure quality standards exceed guest expectations.
• Lead pre-arrival activities, Butler Service Desk operations, and staff to provide seamless guest experience every time.
• Recognize and build a rapport with VIP and repeat guests, proactively anticipating their needs.
• Maintain high standards of privacy, discretion, and confidentiality for all guests, particularly VIPs.
• Conduct daily team stand-ups to communicate updates, goals, and expectations to the Butler Team.
• Delegate tasks and prepare work assignments based on guest check-ins and VIP schedules.
• Foster collaboration and mutual respect among departments (e.g., Front Office, Housekeeping) to ensure smooth service delivery at all times.
• Continuously mentor and train the Butler Team to uphold the highest standards of service and to instill in them the permanent determination to be the best.
• Ensure the Butler Team provides personalized, bespoke services that align with our luxury brand.

Guest Relations
• Lead the Butler Team in setting a high standard for guest relations, ensuring positive, timely, and professional responses to guest needs.
• Guide team members in building rapport with guests and anticipating their preferences.
• Ensure the Butler Team maintains the highest level of privacy and discretion for guests.
• Address and resolve any guest concerns using brand-specific processes to ensure guest satisfaction.

Front Office Leadership
• Utilize strong interpersonal and communication skills to lead the Butler Team and other departments.
• Supervise all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
• Lead by example, fostering a culture of respect, teamwork, and accountability.
• Encourage sound decision-making and financial responsibility within the team.
• Managing departmental costs
• Monitor departmental expenses and ensure budget adherence by reviewing financial reports and payroll data.
• Control costs effectively, including managing the budget for product and supply orders.
• Ensure financial goals are met while providing exceptional service and educating staff on budget expectations.

Human Resources & Team Development
• Collaborate with the HR office to interview, hire, and develop Butler Team members, ensuring they possess the appropriate skills to meet operational needs.
• Set clear performance expectations and conduct regular performance reviews to ensure high standards.
• Analyse staffing levels and adjust as needed to balance service excellence with financial objectives.
• Create schedules, manage attendance, and ensure the team remains well-staffed during peak periods.
• Recognise and reward team members for exceptional performance to foster morale and productivity.
• Train the Butlers to operate professionally and to meet international standards.
Fluency in written and spoken English is essential. A second (preferably European language) will be a plus.

This is an interesting and involved role based in a vibrant, multi-cultural and dynamic city that offers an equally vibrant lifestyle in a setting that comprises a mixed and varied clientele of business users, VIP guests, local and international celebrities, and HNW individuals/families. The role is an opportunity to showcase your talent for service excellence and to develop and train a team to your own unwaveringly high standards. It will appeal to a career professional in the hotel and hospitality space with the relevant background and experience (which perhaps will have been primarily gained through exposure to the sector in Europe/North America etc, and with at least some experience of working in [ideally West] Africa), who is conscientious, dedicated, and proud of their skills. The successful applicant will value teamwork and be able to inspire others to reach their full potential. S/he will be committed to their career, enthusiastic about their work and will have natural flare exhibiting a friendly but disciplined character, professional but approachable both client-facing and behind the scenes. The start date is immediate to ASAP subject to notice periods as/if applicable.

CONDITIONS:
This is an expatriate position and is offered on a single person status only. The employment package will include a competitive salary, accommodation, health insurance and other benefits in line with industry standards. Details will be discussed at the client interview stage. As a senior and important position that carries a high degree of responsibility, it is a prerequisite that applicants possess the required skills and experience to be considered. PLEASE therefore do not apply unless you have the competencies specified, can comply with the conditions and have a verifiable and solid background in the international 4 and 5-star/high-end business class, luxury hotel sector.

APPLICATION PROCESS:
If you meet the criteria for this position and wish to submit an application, in the first instance please send your CV (in Word or PDF) to [email protected] quoting the role you are applying for in the subject box. You are welcome to include a Covering Letter in support of your application. Selected candidates will be contacted by email and sent a Candidate Questionnaire, which must be completed in full to be progressed to the next stage. If chosen, you will be invited to an initial online interview with DWR. If shortlisted, the following stage will be an interview with the employer (via Zoom).
Applications for this role will close by 1st April 2025. Although every effort is made to respond to all applicants, due to the volume of replies it is not always possible to do so. If you don’t receive an acknowledgement by the 25th April 2025, then regrettably your application has not been successful on this occasion. You are encouraged to connect with DWR on LinkedIn and to then join the DWR Executive Group.

EQUAL OPPORTUNITIES:
DWR does not discriminate in the acceptance or referral of candidates on the basis of race, colour, religion, gender, age, national origin, marital status, disability, or any other protected characteristic. By applying for this position, candidates agree to respect these standards and be observant of the internationally accepted guidelines governing equality and inclusiveness in the workplace aimed at eliminating racism, discrimination and hate speech throughout every level of society.

DWR Executive Search is appointed by the employing company as their Recruitment Service Provider for this position. The client’s name will remain confidential until applicants have been shortlisted to the client interview stage.