DWR Executive Search has been retained to find an excellent and very experienced Food and Beverage Manager with a specific and extensive background in the international 4 and 5-star luxury and business class, boutique hotel sector. The F&B Manager will be responsible for overseeing the daily operations of all food and beverage outlets within the Group’s flagship hotel in the heart of Accra. This role ensures that the department delivers exceptional guest service, operates efficiently, and meets financial targets. The successful candidate will manage the team, optimise operational processes, control costs, and maintain high standards of food quality and service. The role also involves driving sales, enhancing customer satisfaction, and working with the Food and Beverage Director to implement strategies that contribute to the department’s success.

OVERVIEW:
With a solid history and prestigious reputation, my client is an established and leading independent hospitality provider in West Africa. Their three luxury hotels are a major part of their business operation in Ghana, internationally recognised and of a supreme standard. From the outstanding services they provide to the highest levels of comfort, their meticulous attention to detail and their record of excellent customer satisfaction, my client stands out as a premier provider in Ghana’s first-class accommodation, hotel, fine dining and luxury hospitality sector.

KEY RESPONSIBILITIES:

Operational Leadership & Financial Performance
• Oversee Daily Operations: Supervise daily activities of food and beverage outlets, ensuring efficient service and smooth operations by achieving a 95% on-time service delivery rate across all food and beverage outlets.
• Financial Performance: Monitor department sales and expenses to ensure that the operation stays within budget by maintaining food costs between 25-30% and beverage costs between 18-22% of total revenue and a 5-10% increase in total department revenue year-over-year.
• Cost Control: Track and control costs of food, beverage, and supplies. Implement cost-saving strategies without compromising quality by reducing waste and spoilage by 10% annually. Achieve a 5% reduction in labour costs annually by optimizing staff scheduling.

Team Leadership & Development
• Staff Supervision: Manage the food and beverage team, including scheduling, performance management, and training. Ensure 100% of employees receive quarterly performance reviews.
• Employee Development: Provide coaching and training to team members to enhance performance and career growth. Facilitate at least 4 training sessions annually to develop staff knowledge and skills.
• Motivation & Engagement: Foster a positive and motivating work environment that encourages teamwork and high morale. Achieve a 90% or higher employee engagement score in internal surveys.

Guest Experience & Customer Service
• Guest Satisfaction: Ensure food and beverage services consistently meet or exceed guest expectations. Achieve a minimum of 4.5/5 in guest satisfaction surveys related to food and beverage service.
• Handling Guest Complaints: Address guest concerns and complaints promptly and professionally to ensure high levels of guest satisfaction. Resolve 100% of guest complaints within 24 hours.
• Service Excellence: Empower and guide employees to provide personalised, high-quality service to guests. Achieve a guest satisfaction rating of 85% or higher related to service quality in food and beverage outlets.

Menu Planning & Innovation
• Menu Development: Collaborate with the culinary team to create innovative and appealing menus that align with guest preferences and brand standards. Introduce at least 2 new menu items or seasonal offerings per quarter.
• Product Quality: Ensure that food and beverages meet the highest quality standards consistently. Achieve a customer return rate of 70% or higher for repeat guests in food and beverage outlets.
• Promotions & Events: Collaborate with the marketing team to develop promotions, seasonal menus, and special events that drive sales and attract guests. Increase sales from promotions by 15% during special events and seasonal campaigns.

Inventory & Resource Management
• Inventory Control: Oversee inventory management, ensuring proper stock levels and minimizing waste and spoilage. Reduce inventory shrinkage by 5% annually through better management and auditing practices.
• Ordering & Purchasing: Ensure efficient ordering and purchasing of food, beverages, and supplies. Work closely with suppliers to negotiate favourable terms. Maintain stock turnover at 4-6 times per month to optimize inventory levels.

Health & Safety Compliance
• Food Safety Standards: Ensure compliance with all health and safety regulations, including food safety and sanitation practices. Achieve 100% compliance with food safety audits and health inspections.
• Employee Safety: Maintain a safe working environment by ensuring adherence to safety protocols and staff training in handling food and equipment. Achieve zero workplace accidents and injuries within the food and beverage team.

Human Resources & Employee Relations
• Recruitment & Hiring: Assist in recruiting and hiring food and beverage staff members to ensure the team is adequately staffed and trained. Ensure 90% of open positions are filled within 30 days of vacancy.
• Performance Management: Conduct regular performance evaluations and provide feedback to improve team performance. Achieve a 100% completion rate for performance evaluations for food and beverage staff.
• Employee Recognition: Recognize and reward employees for outstanding performance and contributions. Implement a monthly employee recognition program to boost morale and motivation.

Additional Responsibilities
• Communication: Ensure clear and consistent communication within the food and beverage team and with other departments. Conduct bi-weekly team meetings to review performance, challenges, and opportunities.
• Reporting: Prepare and submit regular reports on financial performance, guest satisfaction, and operational issues to the Food and Beverage Director. Submit weekly reports on operational performance, guest feedback, and financial metrics.

Fluency in written and spoken English is essential. A second language (preferably European) will be a plus.

This is an exciting and involved opportunity based in a vibrant, multi-cultural and dynamic city that offers an equally vibrant lifestyle in a setting that comprises a mixed and varied clientele of business users, VIP guests, local and international celebrities, and HNW individuals/families. The position will appeal to a career professional in the hotel and hospitality space with the relevant background and experience, who is conscientious, focused and committed to their career. The successful applicant will value teamwork and be able to inspire others to reach their full potential. S/he will be enthusiastic about their work and will have a natural aptitude for excellent customer care and exemplary service standards which exhibit their broad career within the F&B sector internationally. The start date is immediate to ASAP subject to notice periods as/if applicable.

CONDITIONS:
This is position is open to any candidate’s nationality or location subject to possessing the prerequisite international experience that the client requires. It is offered on a single person status only. The employment package will include a competitive salary, accommodation, health insurance and other benefits in line with industry standards. Details will be discussed at the client interview stage. As a senior and important position that carries a high degree of responsibility, it is essential that applicants possess the required skills and experience to be considered. PLEASE do not apply unless you have the competencies specified, can comply with the conditions and have a verifiable and solid background in the international 4 and 5-star/high-end business class, luxury hotel sector.

APPLICATION PROCESS:
If you meet the criteria for this position and wish to submit an application, in the first instance please send your CV (in Word or PDF) to [email protected] quoting the role you are applying for in the subject box. You are welcome to include a Covering Letter in support of your application. Selected candidates will be contacted by email and sent a Candidate Questionnaire, which must be completed in full to be progressed to the next stage. If chosen, you will be invited to an initial online interview with DWR. If shortlisted, the following stage will be an interview with the employer (via Zoom).

Applications for this role will close by 20th February 2025. Although every effort is made to respond to all applicants, due to the volume of replies it is not always possible to do so. If you don’t receive an acknowledgement by the 5th April 2025, then regrettably your application has not been successful on this occasion. You are encouraged to connect with DWR on LinkedIn and to then join the DWR Executive Group.

EQUAL OPPORTUNITIES:
DWR does not discriminate in the acceptance or referral of candidates on the basis of race, colour, religion, gender, age, national origin, marital status, disability, or any other protected characteristic. By applying for this position, candidates agree to respect these standards and be observant of the internationally accepted guidelines governing equality and inclusiveness in the workplace aimed at eliminating racism, discrimination and hate speech throughout every level of society.

DWR Executive Search is appointed by the employing company as their Recruitment Service Provider for this position. The client’s name will remain confidential until applicants have been shortlisted to the client interview stage.